Email situation - Update

2015-01-01 14:00

Thank you all for your patience during 2014. We had hoped that the backlog situation for our emails would have been solved during the year. Unfortunately it has been taking longer for Brigitte to recover than expected and she cannot spend the same amount of time on the computer anymore as she used to do. We are still backlogged with our emails a lot and from our experience during 2014 it may take another half a year before you can expect a "normal" response time.

Brigitte tries to make sure that her late replies have no negative effect on your overall waiting time for the instruments you are looking for. It can sometimes mean she writes to you at the time the keys you are looking for are in the finishing process and can be chosen soon. Depending on the key the waiting times vary and can be 2 to 5+ months. 

We are sorry that not all of you received the attention you deserved in the last 2 years and hope it will be getting better during this year.

One thing I wanted to point out is that if you receive a message asking for you to call me, please do so, it will help us speeding up some things and can answer your questions straight away. I can call back to safe you the phone bill, this is not a problem at all.

Also feel free to call when you think it is taking too long with an email response or in an urgent case, so that we have a chance to help. ++49 2431 3014. 

Again our thanks for All your patience and understanding for our situation and the good wishes, it is much appreciated.  

Wishing you all a Happy and Healthy 2015

Colin and Brigitte

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